Questions?

We are happy to receive your questions by email. It is our pleasure to help select toys suited for your dog. We welcome all feedback, and will do our best to respond quickly.



Responsible Selection of Dog Toys

When you give careful consideration to select toys appropriately suited for your dog's size, age, chewing behavior and style of play, we believe you can find fun and lasting dog toys that your dog will enjoy.

Please note the following toys are not appropriate for chewing:

- Soft and plush dog toys - Dog toys made of fabric or soft rubber - Dog Frisbees and flying discs - Rope toys and Tug toys

Additionally:

* Do not allow your dog to chew toys that are not specifically designed for chewing.

* Select a toy that is sized correctly for your dog.

* Large breeds and dogs under 2 years old are more likely to destroy a toy that is not the right size or made to withstand powerful chewing.

* Always supervise your dog when playing with any toy.

* No dog toy will last forever, but we are glad to help you select toys suited to stand up to your dog's style of play.



Merchandise Returns

Please note that soft dog toys are not guaranteed. We can not refund the purchase of soft dog toys if your dog chews, damages or destroys any soft toy.

If you carefully select a toy that is well suited for your dog's size, age and behavior, and despite your efforts your dog destroys it in less than 30 days of making your purchase, contact us for return instructions. In some cases dog toys are guaranteed by manufacturers and you may be required to send the toy to the manufacturer with your sales receipt.

Unused products in new condition with original manufacturer packaging and tags attached may be returned for refund up to 30 days from the date of your purchase.

We regret we can not refund shipping charges in any case, unless we make a mistake in your order or we do not correctly describe a dog toy on our web site.

To return or exchange an item, send an email to big@bigtimedogtoys.com describing the item and reason for return. You are responsible for return shipping charges unless an item is returned because of a mistake we made. We recommend you insure your return and retain a shipping receipt until a credit is applied to your account. Refunds will be issued upon return of the product in good condition.



Order Tracking

We are happy to provide shipment tracking numbers with all orders, and in most cases you will receive a shipment tracking number when your purchase is shipped. If you do not receive a tracking number within 2 business days of placing your order, notify us by email at big@bigtimedogtoys.com.



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